1. Can I use medical insurance?

At present, outpatient services only provide direct insurance payment and self-paid services. The specific scope and usage methods can be consulted at the reception or by calling 021-68383408 or Email Address: renji_clinic@renji.com.

2.What materials do I need to bring when seeking medical treatment?

Commercial insurance patients need to bring their valid ID card and original insurance card when seeking medical treatment (if they have an electronic insurance card, they can present it).

3.Do you have a 24-hour emergency room?

At present, there is no emergency service available. If you experience symptoms such as fever, chest tightness, or acute abdominal pain, please seek emergency treatment ASAP.

4. Do I have to make an appointment? Can I make an appointment on that day? Can I come directly to register for medical treatment?

We are committed to providing patients with better and faster medical services. Therefore, the Renji International Medical Service implements an appointment system. You can make an appointment in advance by phone or through 'WeChat QR code scanning' to ensure efficient appointments to designated doctors.

Of course, if you have not made an appointment, we will arrange suitable experts to handle your issues in a timely manner based on your specific situation.

5. Can I make a direct appointment with a specialist? Or only schedule general appointments?

You can directly contact a specialist. If you are unsure of the department corresponding to your condition, it is recommended that you make an appointment with a general practitioner first.

6. What should commercial insurance patients pay attention to before hospitalization?

After the outpatient visit, if the doctor informs you that you need hospitalization treatment, please inform the outpatient insurance specialist in a timely manner, and we will assist you in applying for an hospitalization guarantee letter from the insurance company.