“ Telemedicine transcends geographical barriers, delivering real-time, professional online medical support to patients worldwide. Through live video consultations with our expert teams, patients access comprehensive care—from initial diagnosis and follow-ups to postoperative monitoring. The platform features multilingual real-time translation and a flexible appointment system accommodating global time zones.”

Service Fee

The telemedicine service adopts a transparent graded charging mode:

● Basic Consultation (30 minutes): ¥2,000 per session, including analysis of the patient's condition, medication suggestions, and one copy of the electronic diagnosis and treatment plan.

● Multidisciplinary Consultation (60 minutes): ¥5,000 per session, a treatment plan will be jointly formulated by three experts in relevant fields.

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Consulting Methods

Patients can make an appointment for the access service via email or telephone: Send your requests to renji_clinic@renji.com, or call +86 021-68383408 to get human assistance.

Payment Methods

● International credit cards (Visa, MasterCard)

● Alipay / WeChat Pay

● Cash (RMB)

Consulting Equipment Requirements

To ensure the quality of diagnosis and treatment, patients are required to prepare:  

● A computer, tablet or mobile phone (models released after 2018)

● A high-definition camera (≥720p) and a noise-canceling microphone

● A stable network environment (download speed ≥ 5Mbps)

● The latest version of the Chrome, Firefox or Safari browser

● For mobile devices, the system needs to be upgraded to iOS 14 or Android 10 or above